Audience
Cohorts split by channel, product surface, locale, and outcome so you know who the system is serving.
Analytics
See the nature of every conversation.
A complete analytics suite via API or panel. Understand who is interacting with the chat system, decide target audiences, message customers more precisely, know key inflection points, and feed solid observability tools.
- Cohorts split audience by channel and outcome.
- Inflection graphs show stalls and conversions.
- Pull measures through the warehouse API or the console.
Messaging quality
See which prompts, macros, and knowledge paths change completion rates.
Inflection points
Map where sessions stall, escalate, or convert onto usability graphs.
API or panel
Pull measures into your warehouse, or stay in the Essenize console.
Channel mix
Compare web overlay with Slack, Discord, WhatsApp, and webhook-originated traffic.
Flow attribution
Credit the template and path that actually completed the job.