Customer-facing threads with the same flows, knowledge paths, and analytics as web overlay.
- WhatsApp shares the session graph with web overlay.
Integrations
WhatsApp, Discord, Slack, webhooks.
Build and supply your chatbot using pre-built or custom configurations from the main panel. Deploy across platforms with reliable scaling outcomes, without a separate product per channel.
- The same flows and knowledge paths run on every channel.
- Configure from the panel or ship a custom adapter.
- Scale the same product instead of one product per surface.
Discord
Community and internal guilds map channels to Essenize rooms and agent panels.
- Discord channels map onto Essenize rooms.
Slack
Workspace bots and incident rooms carry bidirectional streams for deploys and runbooks.
- Incident rooms stream deploys and runbooks in Slack.
Webhooks
Push and pull events into any system that can POST, with custom configurations from the panel.
- Webhook adapters are configured from the panel.