Customer support
Queues, macros, CSAT, human takeover, and knowledge citations live in one support layout.
- Escalation rules fire a human takeover when latency or confidence drops.
- Citation cards show the knowledge path that answered the thread.
Templates
Multi-kinded templates for chat systems.
Choose from a wide range of chat templates—customer support, agentic panel, browsing session, data dashboard, and more—and design the system with drag and drop.
- Start from a proven layout, then customize.
- Compose the layout with drag and drop in the console.
- The SDK mount stays the same regardless of template.
Agentic panel
Tool rails, approvals, multi-agent threads, and operator notes share one operator surface.
- Approval gates sit in the thread before a tool is allowed to write.
- Operator notes stay on the same session graph as the customer.
Browsing session
Page-aware prompts, highlighted DOM context, and guided tours follow the route in view.
- DOM context follows the page the visitor is actually looking at.
- Guided tours branch from that route instead of a linear modal.
Data dashboard
Chat against metrics with SQL tools and annotated chart cards in the thread.
- SQL tools query stores you already operate from the composer.
- Chart cards land in the thread with the turn that requested them.
Onboarding
Progressive disclosure, checklist completion, and product tours run inside the conversation.
- Checklists mark setup work as complete inside the conversation.
- Product tours follow a knowledge path rather than a one-shot walkthrough.
Internal copilot
Repo, ticket, and runbook association stay in a single thread.
- Repo context binds the agent to the code and tickets already in flight.
- Runbooks execute as tools so the thread can complete the incident.